Every Katherine Tash piece is made to order in our Santa Monica atelier. This policy explains what happens if something is wrong, and what happens if you change your mind.

If something is wrong with your order

Please inspect your order when it arrives. If an item is damaged in transit, defective, or not what you ordered, contact us at hello@katherinetash.com within 15 days of delivery, with photographs of the whole garment and close-ups of the problem.

Where we confirm a defect or an error on our side, we will repair or remake the item at no cost to you, and we pay the shipping both ways. We will choose between repair and replacement based on what best meets your date.

If you change your mind

You may request a return within 14 days of receiving your item by emailing hello@katherinetash.com.

• Request a return before sending anything back. Items sent to us without an approved return will not be accepted.
• Return shipping is at your cost for a change of mind. We cover it only where the item was defective or incorrect.
• The item must come back unworn, unaltered and undamaged, in the condition it reached you.

Because each piece is cut for one order, we ask you to take care when trying yours on: unbox in a clean space, and wash off makeup, self-tanner and lotions first. We cannot accept an item back with makeup, tanning product, or food, drink or other staining.

Exchanges

The fastest way to get the piece you want is to return the one you have and place a new order once the return is approved.

Refunds

We will let you know once we have received and inspected your return, and whether the refund is approved. If it is, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it.

If more than 15 business days have passed since we approved your refund, contact us at hello@katherinetash.com.

If we cannot deliver on time

If we are unable to ship within the time stated at checkout, we will contact you with a revised date, and you may choose to accept it or to cancel your order for a full refund. See our Shipping Policy for delivery times.

Questions

Email hello@katherinetash.com and we will help.